Biscuiteers Case Study
Biscuiteers, is the UK’s original hand-iced biscuit company, with the mission to offer a more unique, stylish, and personalised gifting solution under the banner "why send flowers when you can send Biscuiteers?". They have two biscuit boutiques and icing cafes in the beautiful locations of Notting Hill and Belgravia where they offer a range of experiences such as school of icing where you can learn to ice like a pro, enjoy a Great British Afternoon Tea or just pop in for tea and cake.
Project Description:
Boost Consultancy has worked with Biscuiteers for the past three years on a number of different projects. We currently partner with Biscuiteers, providing director level input and advice 1 day a month, supporting the boutique managers delivering improved operational and commercial performance.
The work we deliver:
Our Initial project with Biscuiteers was to complete a full strategic review of their Afternoon Tea business, this involved reviewing their current menu offer, operational processes and customer service and experience. The recommendation document presented to the MD was used as a blueprint for developing and enhancing the Afternoon Tea experience and delivered significant growth in sales.
We currently provide regular coaching and guidance to the boutique managers to support their development, stretch and challenge their thinking and ultimately improve the customer experience and commercial performance of their stores. We regularly conduct mini audits/ reviews in each of the boutiques to provide the MD and Founder with an overview of key observations and insights that highlight key opportunities to improve performance. We are also asked to support with ad hoc challenges and issues as they arise to support in finding a suitable path forward.